Gaming should be a source of fun, not stress. cv991 believes every player has the right to know their limits and enjoy gaming responsibly. Our tools and guidelines are here to help you do exactly that.
Online gaming is a popular form of entertainment for millions of people. But like any form of entertainment, it can become problematic without proper boundaries. cv991 believes that responsible gaming is not just a policy — it's a commitment to every one of our members.
Built with Bangladesh's gaming community in mind, we have developed tools and support to help you stay in control of your gaming. You decide how much time and money you spend — cv991 respects and supports that decision.
Cv991 is more than just a gaming platform — we genuinely care about our members' wellbeing. Our responsible gaming team is always here for you. If you ever feel that gaming is getting out of hand, don't wait — reach out to us right away.
All responsible gaming tools at cv991 are free and can be activated at any time.
Cv991 offers a range of effective tools to help you keep your gaming experience healthy and in check.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 7-day waiting period.
Set a time limit on how long you play in a single session. When the time is up, the system will automatically prompt you to take a break.
Once your losses reach a set amount, gaming will be automatically paused. This limit protects you from significant financial loss.
If you feel you need a break, activate a cooling-off period ranging from 24 hours to 30 days. During this time, deposits and wagering will not be available on your account.
If you feel the issue is serious, you can fully exclude yourself for anywhere between 6 months and 5 years. Your account cannot be reactivated during this period.
A message will appear on screen at set intervals reminding you how long you have been playing and your total winnings or losses.
The signs below may indicate that your gaming is getting out of control. If you recognise them, do not wait — seek help now.
If even one of the above signs applies to you, reach out to us now. Asking for help isn't weakness — it takes real courage.
Answer the following questions honestly. They are designed to help you understand your gaming habits.
If you answered "Yes" to 3 or more questions, consider seeking professional support.
You can easily activate these tools directly from your cv991 account settings.
Log in to your cv991 account and click the profile icon in the top menu.
Go to the "Responsible Gaming" section, where you'll find all limit-setting tools.
Set a deposit limit, session time, or loss limit — whichever you need — and confirm it.
If you have any concerns, contact our Responsible Gaming team via live chat or email.
Strict age verification at every registration ensures that only members aged 18 and above can access the platform.
Our system automatically detects unusual gaming patterns and alerts the member when needed.
Our customer service team is trained in responsible gaming and equipped to assist with sensitivity and care.
Members regularly receive responsible gaming information and tips.
Cv991 never targets minors or vulnerable individuals with gaming advertisements.
You're not alone in dealing with gaming problems. cv991 and various organizations are ready to help.
| Types of Support | How to Access | Time |
|---|---|---|
| Cv991 Live Chat | Log in to the platform and click the chat icon | 24/7 |
| Cv991 Email Support | Email us at [email protected] | Within 48 hours |
| Self-Exclusion Request | Account Settings → Responsible Gaming | Instant |
| Limit Setting | Account Settings → Limit Management | Instant |
| Cooling-Off Period | Account Settings → Take a Break | Instant |
Emergency Support: If you feel your gaming addiction has become serious, reach out to a local mental health counsellor. Deciding to seek help is the most important step you can take.
All responsible gaming tools at cv991 are right at your fingertips. Register today and start a safe, enjoyable gaming experience.